Member Success
At Ironverse Training Facility, we are dedicated to providing an exceptional fitness experience in a welcoming, clean, and well-maintained environment. We are seeking a highly motivated and friendly candidate for our Member Success team, combining customer service, sales, and facility maintenance to ensure the gym runs smoothly and our members receive outstanding service.
As a Member Success Team Member you will provide exceptional service, drive membership sales, and ensure the gym is clean and well-maintained. You will interact with current and prospective members, assist with inquiries and sign-ups, promote services, and help maintain a safe and welcoming environment every single day.
- Greet, Assist, And Provide Excellent Customer Service To Members And Prospective Members.
- Address Member Inquiries, Concerns, And Feedback Promptly And Professionally.
- Process Membership Registrations, Cancellations, And Renewals.
- Answer Phone Calls And Emails With Accurate Information About Memberships, Programs, And Services.
- Actively Promote And Sell Gym Memberships, Groupx Classes, And Additional Services.
- Conduct Gym Tours Highlighting Facilities, Classes, And Value-Added Offerings.
- Achieve And Exceed Sales Targets Through Proactive Lead Generation, Follow-Ups, And Conversions.
- Assist With Promotional Campaigns And Events To Increase Membership Sign-Ups And Engagement.
- Ensure The Gym Floor, Restrooms, Locker Rooms, And All Areas Are Clean And Ready For Use At All Times.
- Perform Daily Cleaning Duties Including Wiping Equipment, Mopping Floors, And Restocking Supplies.
- Maintain A Clean And Sanitized Front Desk Area To Create A Welcoming Environment.
- Foster Strong Relationships With Members To Promote Loyalty And Retention.
- Conduct Follow-Up Calls To Check On Member Satisfaction And Encourage Engagement.
- Promote And Encourage Participation In Gym Events, Classes, And Challenges.
- Process Payments And Manage Member Accounts With Accurate And Up-To-Date Records.
- Assist With Scheduling, Booking Groupx Classes, And Coordinating Gym Events.
- Maintain Detailed Records Of Sales, Memberships, And Cleaning Tasks For Reporting Purposes.
- Proven Track Record Of Achieving Or Exceeding Sales Goals And Performance Metrics.
- Strong Verbal And Written Communication Skills.
- Sales-Driven With The Ability To Meet Or Exceed Performance Goals.
- Highly Organized With Excellent Multitasking And Time Management Skills.
- Passionate About Fitness And Creating A Positive, Welcoming Environment.
- Self-Motivated, Proactive, And A Strong Team Player.
- Flexible And Able To Work Evenings, Weekends, And Holidays As Required.
- Previous Experience In Customer Service, Sales, Or The Fitness And Wellness Industry.
- Experience In A Gym Or Fitness Facility Environment.
- Background In Hospitality, Retail, Or High-Volume Customer Service.
- Familiarity With Gym Management Software Or CRM Tools.
The Team?
We would love to hear from you. Submit your application and let’s build something great together.
Apply Today →